Terms and Conditions for Palo32°

Reservation Policy:

We will charge your credit card within 2 days after we have confirmed your reservation.

Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned if you do not check-in on the arrival date. 

Palo 32° the right to cancel your reservation if we do not receive Payment at time of booking. We will send you a cancellation confirmation via email immediately after canceling your booking; or at our discretion, request that you update your payment information 

• • This is an adults-only resort. No guest (or visitors of guests) shall be under the age of 25 
  • You must be 25 years old to book a tent.

• Every guest must sign the liability waiver before check-in

• No pets allowed.  (For service animals, the guest must get approval by Palo 32° at time of booking via email. Guest will be charged an additional cleaning fee and will required to acknowledge Texas Law HB-4164 will outlines the penalties for intentionally faking a service animal)
• A valid photo ID may required upon check-in
• All requests to reserve a tent must include the first and last name of all adults occupying the room, their month and year of birth, and a valid credit card for a guarantee of booking.
• Our room rates are always awesome, but they are subject to change.  Therefore a guest must book a reservation to guarantee the current rate. 
• All rooms are subject to a 6.00% tax collected by the State of Texas
• Group trips are fun! When booking, keep maximum occupancy rules in mind- two people max for each luxury tent. 

Cancellation Policy:
All reservations are non-refundable.

A guest may change their booking dates if greater than (30) days from their stay, with a $30 fee.  The new dates must be no later than (120) days from their original dates. If their new dates are a lesser rate, then the remaining credit may be used with (6) months.

If (30) days or less… we recommend “phone-a-friend” so they can enjoy your booking.

 

There is only one way in which we can acknowledge changing of the guest’s reservation; the guest must send a change request stating the reservation number via email to the following address: palo32getaway@gmail.com

 

All changes are confirmed via email immediately after the reservation has been changed.

 

Check-In/Check-Out Policy:

Check-in at 3:00 PM central time or later. (Early check-in is available for an additional fee when occupancy allows.)

The balance of the full tent rental amount is due upon booking. Please note that check-in cannot be completed until full payment and security deposit pre-authorization for the tent has been received and approved.

A tent code is provided before check-in time after the full rental amount has been settled.

Check-out at 12:00 PM. (Late check-in is available for an additional fee when occupancy allows.)

You can check-out any time up until 12 PM CST. If not selected during booking, later check-out times may be requested up to 2 before hours of check out for a fee or $25 per hour, although we may not always be able to accommodate late changes and will depend on availability.

See checkout instructions in the leather “Briefing Book”

Please note that a more detailed inspection of the tent is usually made after cleaning and we reserve the right to make charges for any damages or breakages found before the tent is occupied again.

Please sign the Traveler Log (guest book) in the tent!

The pre-authorization for security/damage fee is not held by Palo 32° and we do NOT charge your credit card ahead of time

Please be aware that the robes, bed linens, and towels are NOT gifts and should remain in the tent.

Reservations should be prepaid with Visa, MasterCard,  American Express or pre-paid debit cards. Upon booking, a charge will be made on your credit card, or debit card for the total amount of the room and tax as well as any additional options selected. 

 

 

Smoking and Damages Policy:

Smoking is not allowed on the property. Vaping is not allowed in the tents. By completing your booking,  you are agreeing  to a $500 fine if any evidence of smoking is found on the property or vaping in the tents .  .

Please Note: Immediate termination of the rental agreement is possible if:

• More than two guests stay in a single tent
• Excessive visitors and.or at times not allowed.   Guests may have a max of four visitors between the hours of 10am and 8pm.
• Excessive noise is made in the evening hours or at night. All our guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 9:00 PM and 8:00 AM. Any late and loud partying is not permitted.
• Sub-letting the property you have rented (or giving it to other people) without notification to Palo 32°. The number of people staying in the tent should be the same as confirmed in the booking. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the tent.
• Palo32° Luxury Safari Getaway does not allow any pets in the tents or on the property. A $500 fine will be claimed if pets are brought.   For legitimate service animals, guest will be charged an additional cleaning fee and will required to acknowledge Texas Law HB-4164 will outlines the penalties for intentionally faking a service animal
• Palo32° Luxury Safari Getaway is not responsible for lost or forgotten personal things on the property.

Damages

During your stay, the tent and all equipment and furniture should be treated with care and kept in order. We have gone to great lengths and traveled extensively to furnish each tent with unique and marvelous items.  Please help us ensure all of the follow-in guests can enjoy them, along with you during your next stay.  Immediate notification to Palo32° staff will be expected of any damages or breakages in the tent.

You (The Guest) are financially responsible for any damage to the tent. This includes losses caused by you (The Guest) and or your party’snegligent actions and behavior. A summary check will be made of each tent at  check-out time; however, a more detailed review of the condition of the tent and all equipment and facilities will be made soon after check-out and before another guest occupies the tent. The guest is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email immediately.

Any costs will be charged to your credit card. Please note, immediate notification after check-out of any damages to, breakages in or issues with the tent is expected.

Palo32° will then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.

Standard Booking Price

The Standard Booking price includes the following basic items:

• All taxes
• Utilities (water, gas and electricity)
• Internet and TV usage
• Robe, towels, bed linen and hair dryer usage
• Coffee and tea, sweeteners, and creamers
• Ice (from freezer ice maker)
• Cleaning before and after your stay
• Bath and hand soaps, bath amenities, dishwasher soapAll tent amenities and facilities as mentioned on our website pages and in our correspondence

Important

Reservations can only be taken and confirmed by making an advance payment of 100% of the full rental amount. This can be paid using debit and credit cards, bank transfer, and PayPal (online).

We will process your booking within 48 hours of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from Palo32°

Extending Your Stay

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive.

If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar tent should this be necessary.

 

Pet Policy

Are we pet friendly? Unfortunately, we do not allow pets on the property. If you bring a pet on the property your reservation will be canceled immediately and you will be asked to leave the premises.

Tent Policy

We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value.

Pre-existing damages or room issues must be reported to property management immediately after check-in to avoid responsibility and potential charges. The resort allows guests, with permission, to receive occasional packages and special deliveries at the property.

We are not responsible for the packages or their contents or the storage of them. Sing with the birds and have passionate conversation all day long, but from 9:00 p.m. to *:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).

Parking Policy

Vacations should be stress-free and for that reason, you get to park right in front of your tent. By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. Palo32° does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.  All roads are gravel, so expect some dust.

Minimum Age Policy

All guests must be 25 years or older to confirm guestroom accommodations at Palo32°. A valid photo ID must be presented at the time of check in for age verification.

Alcohol Policy

Guests are free to buy alcoholic beverages and bring them with them to their tent for their stay at Palo32°. Please drink responsibly.  No glass bottles in pool, please.

Room Cleaning Policy

Room refreshes will not be offered during stays, unless booking for 4 days or more.

 

Firearms Policy

Any guest or visitor who is in possession of a firearm on the premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of Palo32°  who are lawfully permitted to possess a firearm may bring such firearm onto the premises, provided that the presence of the firearm on the premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the tent and while stored therein; and the firearm remains securely safeguarded at all times in a locked tent or locked personal vehicle, except when transporting the firearm to or from a tent.

Guests who fail to abide by this policy may be asked to leave the the premises, without refund. The resort premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm.

The only exceptions to the restrictions described in this firearms policy statement is 1) for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties; or 2) designated Palo32° events.

Guest Safety Policy

As part of our commitment to guest safety, employees will not disclose the identity, tent number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and tent number to any person they wish to receive calls or visits from.

Safety cameras are used throughout the premises, and anyone on our property may be recorded. The resort assumes no responsibility for any personal bodily injury incurred while using the resort facilities, where available. If you use the hiking trails or mountain bikes, you do so at your own risk.